Hopefully this is something they will offer in the future so that you'll be able to merge your subscriptions someday (Malwarebytes has always been a really good company when it comes to treating early adopters fairly in grandfathering them into new products/solutions/licensing etc.), but until then you will have to purchase it separately.Īctually, scrap what I just said.
I hope that at least helps you so that you don't have to keep digging for answers, though I do wish I had better news for you. That's not to say that they won't necessarily offer such options/solutions in the future, as I have no doubt they likely will (especially given the similar trend among other security vendors these days), but as of right now it's all quite separate. Unfortunately you are quite correct that there currently is no way to add a seat for a different OS version of Malwarebytes to an existing license so a separate purchase is required if you wish to get protection for your mobile device. If you are having licensing issues, please do the following: One of our experts will be able to assist you shortly.
This file will include the FRST logs generated from the previous set of instructionsĪttach this file to your forum post by clicking on the "Drag files here to attach, or choose files." or simply drag the file to the attachment area This will produce one log file on your desktop: mb-check-results.zip Download MB-Check and save to your desktopĭouble-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK".Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt You can check here if you're not sure if your computer is 32-bit or 64-bitĭouble-click to run FRST and when the tool opens click "Yes" to the disclaimer Note: You need to run the version compatible with your system. Download FRST and save it to your desktop.NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven't done so already, please run these two tools and then attach the logs in your next reply:
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